This Shipping Policy explains how Aegis Protocol Private Limited dispatches and delivers its products across India.
1. Service Area
We currently ship to all serviceable pincodes within India. We do not ship internationally at this time. Cross-border shipping is planned for a future phase but is not currently available.
2. Launch and Initial Allocation
Aegis Protocol kits dispatch begins from Q3 2026 as part of our initial clinical allocation. Customers reserving early access through the Site will be notified by email and WhatsApp when dispatch begins. Reservation does not constitute purchase; you will be invited to complete payment when your allocation is ready.
3. Dispatch Timeline
Once we launch and your order is paid for:
- Orders placed before 2pm IST are dispatched within 1 to 2 business days
- Orders placed after 2pm IST or on weekends are dispatched the next business day
- You will receive a dispatch confirmation email with the tracking number and courier partner details
4. Delivery Timelines
Delivery times depend on your location and the chosen courier partner. Estimated timelines from dispatch:
| Region | Estimated Delivery |
|---|---|
| Hyderabad and Telangana | 1 to 3 business days |
| Major metros (Bengaluru, Chennai, Mumbai, Delhi, Pune) | 2 to 4 business days |
| Tier 2 cities | 3 to 6 business days |
| Tier 3 cities and remote areas | 5 to 9 business days |
| North East and union territories | 7 to 12 business days |
These are estimates only. Actual delivery time may vary based on courier availability, weather, festivals, and circumstances beyond our control.
5. Shipping Charges
Free shipping across India on both the 14-day kit (Rs. 2,499) and the Extended 28-Day Regimen (Rs. 4,799). No hidden charges.
6. Packaging
Aegis Protocol kits are dispatched in Alu-Alu (aluminium-aluminium) blister packaging within a sealed outer carton. The Alu-Alu blister ensures complete moisture isolation, which is critical for probiotic viability in Indian climatic conditions. The outer carton is tamper-evident and labelled with handling instructions.
7. Temperature and Storage During Transit
Aegis Protocol probiotic strains are formulated with lyophilised cultures stable at ambient Indian temperatures for the duration of standard shipping (typically up to 14 days). No cold chain is required during transit. On receipt, store the unopened kit in a cool, dry place below 30 degrees Celsius, away from direct sunlight.
8. Tracking Your Order
Once dispatched, you will receive a tracking number via email and WhatsApp. You can track your order on the courier partner's website. If tracking does not update within 48 hours of dispatch or shows no movement, contact support@aegisprotocol.in with your order ID.
9. Delivery Attempts and Failed Deliveries
Most courier partners attempt delivery 2 to 3 times. If all attempts fail, the package returns to our facility. We will contact you to arrange re-dispatch. Re-dispatch may incur a Rs. 100 handling fee in cases of repeated failed delivery due to incorrect address or unavailability.
10. Incorrect Address or Failed Delivery
You are responsible for providing a complete and accurate shipping address. We are not liable for delays or non-delivery resulting from incorrect or incomplete address information. If you notice an error in the address after placing the order, contact support@aegisprotocol.in immediately. We can amend the address only if the order has not yet been dispatched.
11. Cash on Delivery
We do not offer cash on delivery (COD) at this time. All orders must be paid for online before dispatch.
12. Healthcare Professional Samples
Doctors and clinics interested in receiving product samples for evaluation should email founder@aegisprotocol.in with "HCP sample request" in the subject line. Sample dispatches follow a separate logistics protocol.
13. Contact
For all shipping-related questions, contact support@aegisprotocol.in.