This Privacy Policy explains how Aegis Protocol Private Limited ("Aegis Protocol", "we", "us") collects, uses, stores, and protects your personal information when you visit aegisprotocol.in or purchase our products. We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and related Indian data protection regulations.
1. Information We Collect
We collect the following categories of personal information:
Information You Provide Directly
- Name and contact details (email address, phone number, WhatsApp number) when you sign up for the free guide, reserve early access, or contact us
- Shipping address and billing details when you place an order
- Payment information (processed by our payment partners, not stored on our servers)
- Health-related information you voluntarily share when seeking product guidance (handled with extra care; see section on Sensitive Data)
Information Collected Automatically
- IP address, browser type, device information, operating system
- Pages visited, time spent, referral source
- Cookies and similar tracking technologies (see section on Cookies)
2. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Send the free recovery guide and product information you have requested
- Communicate with you about your order, our products, and customer support enquiries
- Send marketing communications (only with your consent; you can unsubscribe at any time)
- Improve our website, products, and services
- Comply with legal obligations, including tax and accounting requirements
- Prevent fraud and ensure platform security
3. Sensitive Personal Data
If you voluntarily share health-related information with our support team (for example, the antibiotic you took or symptoms you are experiencing), we treat this as sensitive personal data. We use it only to provide you with relevant product guidance and do not share it with third parties for marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We share it only with:
- Service providers: Shipping partners, payment processors, email service providers, and cloud hosting providers, strictly for fulfilling our services
- Legal authorities: When required by Indian law, court order, or to protect our legal rights
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred subject to the same protections under this policy
5. Cookies and Tracking
We use essential cookies to operate the Site and analytics cookies to understand how visitors use it. You can disable non-essential cookies through your browser settings. Disabling essential cookies may affect Site functionality.
6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by Indian law. Order records are retained for at least 8 years for tax and accounting compliance. Marketing communications data is retained until you unsubscribe.
7. Your Rights Under the DPDP Act
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request erasure of your personal information (subject to legal retention requirements)
- Withdraw consent for marketing communications
- Lodge a grievance with our designated grievance officer
To exercise any of these rights, email founder@aegisprotocol.in with the subject "Data Rights Request".
8. Data Security
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission (HTTPS), access controls, and secure third-party processors. No system is 100% secure; we cannot guarantee absolute security but we work diligently to protect your data.
9. Grievance Officer
In accordance with the DPDP Act, our grievance officer for data protection matters is:
Chaitanya Obulareddy, Founder & Designated Grievance Officer
Email: founder@aegisprotocol.in
Subject line: "Privacy Grievance"
10. Updates to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Significant changes will be communicated by email to registered users.
11. Contact
For any privacy-related questions, contact founder@aegisprotocol.in.